FAQ - Questions and answers


Email support

Please feel free to send us an email and we'll get back to you ASAP.

Contact us

Call us

Call us

An answerphone is available if we are not in the office when you call; please leave a message and we will ring you back as soon as possible.

Contact us


Send us a letter

If you would like to send us a letter, please do so. Our postal address is on the contact page.

Contact us



Common Queries and Questions


Below are a list of common questions. If you can't find the answer you're looking for, or have specific concerns then please contact us:

Contact us

Latest news

  • GIRLZ CLUB launching in January 2018
  • Newsletter - find out what's happening...


Our latest Newsletter is now available to download.


Read More
  • Rubbish - Do we need to dispose of our own rubbish?

    Yes, please take away any refuse that is generated by you.
  • Payment - when and how do I pay for my booking?

    Full payment is due 7 days before your event. You can pay by cheque or direct bank transfer, (details available on request). If you have to pay by cash please contact the Centre Manager for drop off details.
  • Cancellation - how much notice do I have to give to cancel my booking, and if I paid a deposit will this be returned?

    You must give 7 days clear notice of cancellation. If you have paid a deposit and give 7 days clear notice of cancellation your deposit will be returned. Without this notice your deposit will be retained.
  • Bouncy Castles - can I have a bouncy castle in the halls

    A bouncy castle may be erected in the Main Hall but care must be taken that it does not interfere with overhead projector or lighting. Any fuel driven compressor must be located outside of the hall to prevent noxious fumes in the hall. Hirer must ensure that the Company from which the castle is hired has Public Liability and Third Party Insurance. Bouncy castles are used at the sole risk of the hirer.
  • Catering - can I use my own caterers?

    Yes you can arrange your own caterers
  • Smoking - can we smoke inside any of the buildings?

    No, the buildings are smoke free area in compliance with the law in public places. There is no smoking allowed on the site at all; smoking may only take place outside the fenced perimeter.
  • Ball games - can ball games be played in the rooms?

    No ball games of any kind are allowed in the rooms.
  • Availability - how can I check availability of the halls?

    Go to the link to What we do at the top of the webpage and click on Facilities then Book a Room. Complete the enquiry form and submit. We will check the calendar and come back to you as soon as possible. If you need to know straightaway, call 01252 722362.
  • Outdoor facilities - can I use the areas around the halls?

    Yes, having due consideration for users who have booked other rooms, you can use the areas outside, taking care not to bring mud etc. into the halls in wet conditions. Please be aware that the field adjacent to the Bungalow not the property of the Community Centre. Permission to use this must be obtained from Hale School.
  • Alcohol Sales - can I sell alcohol at my event?

    No, we do not have an alcohol licence.
  • 1
  • 2
  • 3

FAQ didn't solve your problem?

Get direct access to the team via phone or email.

Contact us